Front Of House Receptionist
Goldsmiths, University of London, New Cross, Lewisham
Front Of House Receptionist
£28837
Goldsmiths, University of London, New Cross, Lewisham
- Full time
- Temporary
- Onsite working
Posted 1 day ago, 19 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: 1c955c914f3a462bace08382ea46e85a
Full Job Description
- To advise on strategy to optimise the use of the estate and to meet the future requirements of the institutional/corporate plan;
- To procure development projects as approved;
- To manage and keep under review, property agreements, leases etc;
- To liaise with external bodies, as appropriate concerning the estate, To maintain buildings, services and grounds in safe condition and fit for purpose;
- The provision of timetabling services to maximise space utilisation.
- To operate support services which meet agreed Service Level Standards;
- To monitor effectively all financial activities to ensure departmental compliance with University's financial regulations and procurement procedures;
- To adopt value for money solutions in all aspects of activities;
- To develop, maintain and implement policies and procedures to effectively manage the estate and its services;
- To identify and meet current and emerging 'customer' requirements;
- To ensure that all work and services for which it is responsible, are undertaken in a safe manner;
- To provide all of its staff with the necessary training and support to effectively undertake their work and promote personal development;
- To provide a facilities management function for the delivery of portering, cleaning, security, post room, central stores and telephone services.Estates and Facilities' overall aim is to provide for sustainable first class facilities forresearch, teaching and learning and other activities and to create a vibrant and safeenvironment for students, staff and visitors and to deliver a service in a professionaland integrated way., To deliver an excellent Front of House (FoH) service as outlined in the FoH andConference Services Handbooks. The role provides cover across FoH services as andwhen required. Duties are location specific as outlined in the FoH and ConferenceServices Handbooks.Main duties:
- To provide a friendly, professional and courteous welcome to Goldsmiths;
- To ensure that all student/staff, conference guests, contractors and visitors are dealt with efficiently and ensure that an exceptionally high standard of customer service is provided at all times;
- To be responsible for the efficient running of reception, with the professionalism and knowledge required of campus;
- Accept and sign for deliveries from Royal Mail and couriers. Process mail for staff and students, notify them via email and sign out mail when collected.
- Answering calls to the reception(s) and the College telephony switchboard system in a professional and welcoming manner
- Deal with students/staff, visitors and contractors in person and also by telephone and email;
- Notify relevant members of staff of their visitor/contractor;
- To support events happening on campus and ensure a smooth service is provided;
- To be familiar with the layout of the campus and local area and be able to give clear directions and information when needed;
- To ensure great team work at all times both within and outside the department, always demonstrating a "can do" approach and solutions;
- To deal with maintenance requests, log on Estates Helpdesk and/or advise on progress, contact Estates Helpdesk as and when required,
- Follow through if required with Estates Help Desk of logged cleaning or maintenance issue;
- Deal with lost keys/access cards and arrange access for visitors/contractors;
- To prepare, issue access cards and keys as and when required;
- Escalate any security incidents to the security control room;
- To communicate regularly with the FoH Coordinator.
- To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation;
- Carry out Key Audit at the start and end of shifts for handovers;
- To lock and unlock areas under their responsibility and support stakeholder access when required.
- To assist the security team during emergency situations.
- To undertake such other duties within the competence of the Role Holder as may be required from time to time.
- estates strategy & strategic development
- capital projects, minor works and refurbishments
- maintenance (building and grounds), surveys, statutory compliance
- space utilisation & timetabling,
- energy and carbon management,
- environmental management
- facilities services including: cleaning, portering, security, reception, post and stores;
- health and safety
- catering
- conference services
- print services The main campus is based at New Cross, London Borough of Lewisham and coversapproximately 16 acres. It comprises some 80 buildings ranging from three fineVictorian Grade II listed buildings, a number of former domestic properties (nowbeing used for academic and office purposes), a range of post-war utility buildings(now requiring replacement), to new purpose built ultra-modern buildings. Alsosituated approximately 12 miles from the main campus is Loring Sports Ground,located in Sidcup, London Borough of Bexley, which consists of a 20-acre sportsground and associated buildings. The variety of buildings presents a diverse set ofchallenges.Estates and Facilities aims to make significant improvement to its service deliveryand the quality of the estate in order to meet the rising expectations of staff andstudents.
- Competitive salary
- Working in Zone 2, with fantastic transport links and interest free travel to work loans
- Excellent annual leave entitlement plus additional closure days at Christmas and Easter
- Membership of USS or LPFA pension scheme, dependent upon grade
- Access to exclusive discounts, including high street retailers
- Maternity, paternity, shared parental leave and adoption leave and pay and tax efficient childcare voucher scheme
- Contractual sick pay provision
- Free eye tests
- Wellbeing initiatives including the Chaplaincy and Staff Choir
- On-site dining facilities
Educated to GCSE level (or equivalent) A,C, I Essential Criteria 2 - Experience Administrative, reception or concierge experience A, I Customer Service Experience, ideally gained within a Front of House Service A, I Desirable Criteria 2 - Experience Experience using access control software A, I Essential Criteria 3 - Knowledge Knowledge of what constitutes an excellent customer experience A, I Good working knowledge of IT e.g. Microsoft outlook, work, excel A, I Good understanding of complaint handling A, I Desirable Criteria 3 - Knowledge Knowledge of Health and Safety requirements A, I Essential Criteria 4 - Skills Outstanding communication and interpersonal skills. A, I Good attention to detail A, I Ability to prioritize work within a context of competing demands A, I Ability to Work independently and as part of a team A, I
Goldsmiths, University of London, is a world-leading centre of educational excellencewhere ground-breaking research meets innovative teaching and thinking. We're lookingfor inspiring and talented people to help build on our global reputation while also growingpersonally in a true learning organisation., Estates and Facilities is a specialist directorate within the University with over 200staff. It maintains and supports the University and its changing needs in respect ofthe following disciplines:
If you choose to work with us, you'll become part of a learning organisation that iscommitted to professional and personal development, with a comprehensive andinnovative staff development programme.You'll also have access to frequent lunchtime and evening talks, seminars andperformances, and annual performance and development reviews.Our other benefits include: