Front of House Server

A front of house server at Bill's

Café and Bar embarks on a journey beyond food and drinks service they craft

unforgettable guest experiences by hosting with flare and personality. With a

dash of curiosity, a pinch of courage, and a splash of colourful energy, they

consistently deliver exceptional guest service while maintaining a strong

commitment to health and safety regulations. They're dedicated to enhancing the

entire guest journey, from the moment they walk in, to the time they leave, all

while seizing opportunities to enhance sales and ensure smooth table turnover. No

day is the same as a front of house server, from serving drinks to making them

running food for guests and assisting with orders, being that welcoming host at

the door, every day presents itself with a new challenge for you to flourish at

in this fast-paced environment, but you take all this in your stride to ensure

everyone leaves happy.

KEY ESPONSIBILITIES :

Good Knowledge of Menu and

Restaurant Layout :

Acquire comprehensive knowledge of

the full menu, promotions, drinks specifications, restaurant layout, and

site-specific working practices.

Take ownership of the floor :

Assume responsibility for the floor,

showcasing a proactive and dedicated approach to duties. This involves

overseeing tasks, managing responsibilities effectively, performing additional

duties assigned by the management and contributing to the overall success of

the restaurant operations.

Knowing the bar :

Being cross trained on the bar to

provide assistance when needed and support with maintaining the high cleaning

standards helping create a flexible working environment.

Host with the Most :

Assisting in welcoming guests to

the café and bar and giving that first great impression setting the tone for

their visit.

Provide Feedback to Managers :

Provide feedback to managers

regarding any guest comments, positive or negative, to enhance overall service

quality.

Follow Allergy Procedures and

Legislation Guidelines

Adhere to Bill's Allergy

procedures and legislation guidelines at all times, ensuring the safety of

guests with allergies and dietary requirements.

Stay Informed of Company

Updates :

Keep informed of all company and

restaurant-specific updates by attending meetings or utilizing other

communication channels.

Ensure Cleanliness of

Front-of-House Areas :

Diligently maintain cleanliness in

all front-of-house areas, including regular checks on guest toilets, to present

all indoor and outdoor restaurant areas in the best possible way.

Learn and Demonstrate Correct

Procedures and Safe Working Practices :

Exhibit a commitment to continuous

learning and adherence to correct procedures and operating systems. This

includes staying informed about Bill's specific protocols and incorporating

safe working practices into daily responsibilities.

Strictly follow ALL health and

safety guidelines :

Actively put health and safety

guidelines into practice, demonstrating a strict commitment to prioritizing the

well-being of oneself and others in the restaurant. Ensure that safety measures

are consistently applied to create a secure environment for everyone, including

guests.

Collaborate with the Restaurant

Team for Workflow Efficiency :

Work closely with the entire

restaurant team to maintain a smooth and efficient workflow. This involves

effective communication and cooperation to create a harmonious restaurant

atmosphere.

Monitor Food and Drinks Timings

and Specifications :

Closely monitor the timing and quality

of food and beverages, promptly notifying managers of any potential issues or

concerns.

Completion of ALL Training

requirements :

Take responsibility for completing

all mandatory and job-specific training to perform tasks safely and correctly.

Engage proactively in continuous learning to enhance job knowledge and

contribute to a safe and efficient workplace. Assist with training new

employees as needed.

Prioritize Guest Service :

Prioritize guest service at all

times, following guest service steps, and maintaining a positive attitude with

a friendly smile.

Efficient Opening and Closing

Duties

Maintain efficiency by completing

all opening and closing duties for the restaurant meticulously. This ensures a

smooth start and end to each day's operations, contributing to an exceptional