Front of House Team Member

Team Member serves as the face of The Restaurant Hub, creating that warm first

welcome, taking care of all the things in between, all the way through to that

fond final farewell. You will be responsible for ensuring that every customer

has an extraordinary time, from how we greet them, to how we help them order

and choose, serving their food and drink, to the conversations you have and the

lasting impressions you leave. You'll also play a key

role in ensuring our Restaurant Hub looks amazing all day every day!
Responsibilities :

• Providing


• Providing


exceptional standards and service to all customers, at all times. All wrapped

up with you being you, and a great big dollop of professionalism and enthusiasm

mixed in.

Demonstrates

strong menu knowledge and suggestive selling to enhance the customer experience

at all times.

Prepare

food and drink orders as per your training.

Ensure

all orders are processed correctly- from takeaway, to eat in and online options

too.

Ensure

all order payments are processed correctly and our cash handling policy is

adhered to.

Support

your management team in ensuring the store is fully set for service in line

with all checklists, cleaning schedules, audit standards and brand standards.

Ensures

excellent standards are maintained at all times by following set cleaning tasks

on a daily, weekly, and monthly basis and as per site requirements.

Ensure

all menu items delivered to the customer meet brand standards at all times.

Always

has the customer at the heart of everything you do- effective and professional

handling of any customer complaint, informing management on duty immediately.

Ensure

that you comply with legislation regarding Security, Health & Safety, Food

Hygiene and Licensing laws and as per training provided.

fully explain and demonstrate the allergen procedures.

Always

a key player and a team player!

Reports

anything not right or broken to management immediately.

Attends

and contributes to team meetings and training sessions.

Knows

and exceed sales targets.

Restaurant Hub is the first of its kind, bringing together a collection of diverse brands from our Boparan Restaurant

Group portfolio to a retail environment near you. Our Hubs are made up of some

of our much loved brands : from Carluccios Caffe, Slim Chickens, Ed's Easy

Diner, Gourmet Burger Kitchen to Harry Ramsdens, a little something for everyone.

We pride ourselves in

delivering the best service and standards to our customers each and every time,

and we know that in order to achieve this, we need amazing people on board to

continue our mission- and that's where you come into the mix!

Key Purpose of the role :

You'll help us bring our

Restaurant Hub Brand alive to more folk than anyone else!

The Front of House