Front Office Agent - London

Reporting to the Front Office Manager, you will be responsible for the accurate and attentive check-in, rooming and check-out of hotel guests, and it is essential that the candidate is proficient and demonstrates the highest level of customer service in line with the Bvlgari Hotel core values. The job holder will provide information and aid to all guests who may need it. Furthermore, the candidate will be expected to co-ordinate room assignments, organize guestroom moves, control sell-out days, supervise upgrades and monitor interfaces.

The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.