Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

To be successful in this role, the ideal candidate will possess at least 1 year supervisory experience in a hotel environment and also at least 3 years working on reception in a hotel.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
Mercure Bristol North The Grange Old Gloucester Road, Winterbourne, Bristol, Gloucestershire, BS36 1RP

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme



• Staff meals on duty


• Starting salary above national minimum wage


• Live-in accommodation available


• Flexible working opportunities


A day in the life of…