Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

• Strong leadership and communication skills: A front office manager must be able to effectively lead and motivate their team, delegate tasks, and provide feedback.
• Experience in hospitality or customer service: Previous experience working in the hospitality industry or in a customer service role is highly desirable for a front office manager.
• Knowledge of hotel operations and management: A solid understanding of hotel operations and management, including revenue management, budgeting, forecasting, and inventory management.
• Proficiency in computer systems and software: including hotel management systems, accounting software, and customer relationship management (CRM) software.
• Ability to multitask in a fast-paced environment and handle unexpected situations: with the ability to handle unexpected situations, such as guest complaints or emergencies, and take appropriate action to resolve them.
  
  Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Residence Inn Manchester 40 Laystall Street, Manchester, Lancashire, M1 2JZ

As part of the Aimbridge team, you will have access to industry leading benefits that include
• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday