Front Office Manager - Fixed Term Contract - Bloomsbury

Salary not available. View on company website.

Imperial London Hotels, City of Westminster

Full time
Temporary
Onsite working

Posted 3 days ago, 10 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: 86775e237f5846d5a39ff3dcb7bba67e

Imperial London Hotels

Full Job Description

Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring Supervisors retain full accountability for addressing areas of improvement in Front of House Operations.
Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
Support and partner with Departmental Management and Supervisors on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.

Previous experience as an Assistant Front Office Manager or Front Office Manager in a similar operation.
A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2026.

28 Days Holiday pro-rata increasing with length of service up to 33 days
Global discount for all IHG Properties for you and friends and family for an overnight stay starting from 25
Free meals on duty
Uniform & dry-cleaning
Workplace pension scheme
300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Early Pay - Instantly access a portion of the pay you've already earned
Shopping discounts across several high-street brands and online retailers (via Each Person)
Nursery Scheme via Each Person (subject to eligibility)
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action
Training and development through our Imperial London Hotels Academy
Access to fully funded apprenticeships (subject to eligibility)
1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
Access to Supported Study Scheme (subject to eligibility)
Annual Free English Course accredited by UCL Centre for Languages & International Education
Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Technology Scheme (subject to eligibility)
Cycle to Work Scheme (subject to eligibility)
Electrical Car Scheme for senior management positions only (subject to eligibility)

Front Office Manager - Fixed Term Contract - Bloomsbury

Full Job Description

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