Front Office Manager (Mat Cover) - Franchise

Job Requirements THE NOMAD HOTELNoMad London, a World's 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates' Court. As the NoMad's first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 'The best of New York hospitality with London Charm'THE ROLE- FRONT OFFICE MANAGER (Maternity Cover)To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the daily front office operation. EXPECTATIONS:The Front Office Manager is expected to:Be a positive ambassador of The NoMad throughout your professional career with us.Always adhere to company policies and procedures, including but not exclusive of; compliance policies, HR policies; employee handbook.To role model The NoMad values and bringing them to life through every interaction.Be professional at all the times.Benefits £750 Refer a Friend Scheme50% Employee discount in F&B outletsPension SchemeComplimentary family meal and quality coffee/hot drinks whilst on dutyGrowing team with great training and progression opportunityPaid break and annual leaveGood work/life balance Your birthday off (paid) after one year of serviceHotel discountPrivate Health CareExperience Stay - Breakfast included5 days of paid sick leave for every rolling 12 months Additional holiday for each completed year of serviceDisclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.