Front Office - Night Team Member Front Office - Night Team Member
LGH Hotel Management, Croydon
Front Office - Night Team Member Front Office - Night Team Member
Salary not available. View on company website.
LGH Hotel Management, Croydon
- Full time
- Permanent
- Onsite working
Posted today, 30 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 349fcb61dde24b2484560111d377b724
Full Job Description
- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Answer phone calls and emails, take reservations, and manage guest information
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience., Previous experience in a customer-facing role, ideally in a hotel or hospitality environment - Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
- Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
The London Croydon Aerodrome Hotel, part of the Signature Collection Hotel by Best Western, is in an incredibly convenient location. Easy access to central London which is just 12 miles away and only 15 minutes by train from East Croydon Station. The hotel has 110 bedrooms including family bedrooms, stylish wedding venue for up to 130 guests plus 5 meeting rooms for up to 170 delegates. The hotel provides great value, premium accommodation just outside London for both business travellers to the south-east of England or families looking to be thrilled at Chessington World of Adventures or Thorpe Park., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.