Front Office Supervisor

As a Front Office Supervisor you will be responsible for:

• Assisting the Front Office Manager and Assistant Front Office Manager in administering front office functions including check in and check out processes and switchboard
• Providing a friendly, efficient and helpful service to our guests
• Handling guest complaints and problems using the hotel resolution guidelines
• Supervise the front desk team and ensure all tasks are completed and standards adhered to
• Being knowledgeable and keeping the team updated on daily hotel operations
• Helping to train the front desk team
  
  A warm, people-orientated demeanour
• A team player attitude
• A proactive, problem solving approach to work
• Positive outlook and dependability
• This position requires previous hotel front office experience and the ability to adopt flexible working patterns
• 32 hours per week worked over 4 days
  
  "Take care of your employees and they'll take care of the guests" if the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.
In addition to the fantastic benefits you would expect from a brand of our calibre, the Delta Hotels by Marriott Waltham Abbey will offer you the following:
• Free meals on shift
• Free car parking
• Uniform
• Training and development opportunities
• TakeCare Wellbeing Program
• Hotel Room Discounts with Marriott brands worldwide
• Discounts on Food & Beverage, as well as retail discounts in our gift shops, at Marriott hotels around the globe
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.