Front Office Supervisor

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Reception Team Supervisor, you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills. Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development
What will your key responsibilities and duties be:
• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
• Coverage of the Reception desk, concierge desk and night shifts.
• Be able to answer our hotels calls in professional yet welcoming manner.
• Follow compliance guideline in relation to taking payment preauthorisation and checking credit limits.
• Act a "Champion" for any new Front Office programmes, procedures or systems.
• Mentor and act as a point of support for all our Guest Experience Agents & Trainees.
  
  Previous hotel experience either as a Front Office Supervisor, strong Receptionist/Front Office Assistant or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
• Experience in offering exceptional customer service.
• Understanding the needs of supervising a Team on a daily basis.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail
  
  Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Front Office Supervisor at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.