Front Office Team Leader

Salary not available. View on company website.

Accor, City of Westminster

Posted 1 day ago, 5 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 139c8247d8ae4bfb991d2cc4f9fe2255

Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Takes into account and anticipates guests' needs
Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Conveys the hotel image
Assist in growing ALL program membership
Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
Keeps track of the standard of services delivered, based on guest comments and quality audits
Other duties assigned by management

If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:
A solid background in customer service is essential, a previous experience in hotels is always welcomed!
Proven leadership skills and experience
A creative, can-do attitude, with the ability to think outside of the box.
A bubbly and sociable personality
Right to work in the UK

Company Description

Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
Recommend a friend scheme
Employee Advisory Service
... And much more !