Frontline Technology Support Specialist (Ridgeway)

SSEN Distribution has an opportunity for a Frontline Technology Support Specialist in our Frontline Technology team within Distribution IT, Technology Digital And Data (TD&D) to play a key role in the adoption and embedment of new technology for our operational workers.

The main purpose of the Frontline Technology Support Specialist is to be the single point of contact, within the selected Distribution region for all things Mobile Technology and Digital applications to ensure technology is embedded into our frontline workforce.

The key duties & responsibilities will be:

- Upskill and coach others in mobile technology and applications, ensuring new technology is embedded into operational teams.

- Establish and facilitate weekly support clinics in depots to ensure workers have a reliable and consistent method of boots on the ground support.

- Establish and maintain highly effective relationships with teams across Distribution and IT TD&D.

- Collaborate closely with the Frontline Technology Leads to have visibility and understanding of existing and future deliverables within the Technology Road Map.

- Build a Technology Community in the region to enable peer to peer support - cascading of communications and capturing/escalating/resolving of issues.

Excellent communication skills, using Microsoft 365 applications & a natural flair for forging relationships with key stakeholders at all levels.

- Soft skills, with the ability to develop and coach less experienced employees .

- Experience in mobile technology hardware (phones and tablets) and digital applications.

- Experience in PowerApp development is advantageous , but not essential.

- Due to requirement to travel between sites, a full and current UK driving license is a requirement .

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

Salary: £33,500 - £50,300 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available. For internal Operational workers, standby will be granted. Role holder will be required to be onsite 3 days per week., This role allows for the progression of your career, following one of many Learning Journey's. Training will be given to the successful candidate in Agile, Continuous Improvement and Change Management Methodology.
About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.
What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.