FTSU Case Manager

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., Do you have a background in case handling and have worked in a regulatory or ombudsman environment?
Do you want to work part time?
This role is for you!
The post offers you the opportunity to work in a highly skilled team that support people, from across the NHS, to speak up and whistleblow to NHS England.
You will join a team of people, expert in supporting people to speak up and supporting providers to identify improvement opportunities relating to patient safety, leadership, culture and governance.
You will play a leading role in providing an outstanding, customer-focused service, which listens to and promotes staff voice, commands the confidence of providers and the system and enhances and sustains the team's reputation for independence, rigor and integrity., + Managing and prioritising large volumes of complex casework.
+ Communicating with and interviewing individuals, providing a customer focused and empathetic service whilst managing expectations and potentially challenging situations.
+ Protecting the confidentiality of whistleblowers and the sensitive information they share with us.
+ Proactively getting to the heart of each concern received, reviewing large amounts of complex information and making sound judgements on what needs to happen.
+ Producing high quality written communication for a wide range of people to include case summaries, decision making reports, briefings for executives and outcome letters.
+ Building and maintaining close relationships with regional teams to influence high quality decision-making about those cases which raise potential governance concerns.
+ Providing advice on appropriate actions in relation to complex or difficult cases and ensuring the focus is on resolution and learning and improvement.
+ Ensuring that all speaking up concerns received are managed appropriately in line with agreed processes and policies, and that the handling and decision-making processes are effective, efficient, transparent and fair.
+ Collaborating with the System to ensure we capture learning and insight that will drive improvement across the NHS. An understanding of the Public Interest Disclosure Act and the role of a prescribed body/regulator in handling whistleblowing concerns., As a Casework Manager, the post holder will work as part of a dynamic team in providing a confidential platform to work on specific cases requiring advocacy support.
The role supports the business in driving transformation by providing a dedicated service that addresses areas causing staff concern in relation to organisational culture. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.
They will play a leading role in providing an outstanding, accessible, responsive, and customer-focused service, which listens to and promotes the staff voice, commands the confidence of its external clients and enhances and sustains our reputation for independence, rigour and integrity
The role will lead on completing external FTSU casework function in respect of our statutory role as a prescribed body, ensuring handling is sensitive, co-ordinated with key stakeholders and robust
The role will support the FTSU Manger to develop and implement systems to ensure information is properly manged and best practice is shared across the wider team, and especially through the regional teams to support ICBs and NHS organisations appropriately.
The Casework Manager will work closely with colleagues across the advocacy and learning team to manage cases relating to organisation culture.
You can find further details about the job, in the attached Job Description and other supporting documents.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England