Fuel Desk Team Leader

Are you an experienced Team Leader/ Supervisor, looking for a new and exciting career move? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it's a great time to join our team and play a key role in our commitment to "Deliver Service Excellence". In this role you will manage a team of Sales Coordinators, you'll be responsible for delivering a world class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent leading your team and communicating with customers on the telephone or via email in a professional and friendly manner. Key Duties will include:

• Providing excellent customer service whilst managing customer expectations via our supply chain partners.
• Working in partnership with our network colleagues to ensure that the Customer experiences both an optimum and seamless service.
• Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
• Supporting the Head Of Fuel with reporting requirements for both customers and senior management
• Leading on both internal and external audit requirements
• Weekly pricing updates cascaded to the business
  
  If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations.
To succeed in Team Leader role you will bring the following skill-set and behaviours:
• Strong leadership skills alongside the ability to motivate and drive a team to reach results.
• Complaint resolution experience incorporating root cause analysis
• Previous line management experience in a customer service role or similar, within a fast paced desk environment.
• Strong interpersonal and influencing skills, with the ability to effectively communicate across all levels and functions, within Sunbelt Rentals and customer and supplier bases
• Strong administrative skills, regularly reviewing query portals, guiding your team on the correct course of action to resolve issues promptly.
• Effective planning and organisational skills, methodical approach with close attention to detail and adherence to company standards and procedures
  
  Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.