Fulfilment Area Manager

Reporting directly to the Director of Fulfilment, you will be responsible for the operational teams across regions ensuring that EVRi maximises its margins while delivering service excellence to our client base. Fixated by detail and with strong commercial understanding, you will ensure that the core processes within the warehouse are optimised to ensure they operate effectively and efficiently. You will galvanise support and buy-in from the broader team by deploying solid people management and leadership skills, whilst also developing and coaching wherever necessary to ensure various targets are achieved and continually improved. The Area Manager plays a crucial role in an organisation by creating and implementing policies that help achieve strategic goals. This role involves coordinating business operations to meet customer expectations and maintain appropriate service levels and staffing. You will oversee and optimise the fulfilment process to ensure that products or services are delivered to customers on time and according to specifications. This position also involves managing relationships with suppliers and other internal stakeholders. As the primary point of escalation for any operational service issues. In summary, the Area Manager is a critical role that requires excellent organisational and leadership skills. The ability to develop and implement policies, manage resources, and build relationships with stakeholders is essential to the success of this position. The candidate needs to be aligned with our core values, which are;

• Do The Right Thing - For our people, communities, and planet.
• Be Dynamic - Seize opportunities, own them, and dare to be different.
• Celebrate Cost Leadership - Know your numbers, invest in our future, and spend it like your own.
• Deliver for customers - Go the extra mile, understand our customers and care for every parcel.
You will be accountable for:
• Expansion and Growth: Implementing new fulfilment operations, scaling up operations and overseeing fast growing, multi-site operations.
• Order Fulfilment Process Management: You will oversee the entire order fulfilment process, including order entry, administration, and shipping. Ensure orders are fulfilled accurately and efficiently.
• Inventory Management: Develop and implement inventory monitoring procedures to maintain accurate inventory storage and management. Coordinate with clients via the Client Development Managers and manage inventory to meet customer demand.
• Team Management: Oversee and manage a team responsible for various tasks such as order fulfilment, customer experience, and agency utilisation. Provide training and support and conduct performance evaluations for the team.
• Data Analysis and Reporting: Analyse data and generate reports to track key performance indicators (KPIs) such as costs, productivity, processing accuracy and output to customer forecasts. Use data to identify areas for improvement and guide strategic decision-making.
• Supply Chain Optimisation: Plan and optimise the supply chain, including warehousing, inventory management, and future strategic initiatives, which enable scalability. Collaborate with various departments and third-party logistics partners to ensure seamless operations.
• Strategic Decision-Making: Provide input to strategic decisions that affect the functional area of responsibility. Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Budget Management: Provide input into developing the budget and manage financial aspects related to order fulfilment and supply chain operations.
• Responsible for Global Fulfilment Operations managing vendors to ensure they deliver within SLA and budget.
  
  5+ years of work experience and keen in developing a successful career within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company.
• Full, clean drivers licence
• Proven track record of delivering projects within scope, time, budget, and quality in a related industry.
• Contribute to process improvements and cost optimisation initiatives in collaboration with the EU and Worldwide Operations, Supply Chain, Retail, Customer Service and Transportation teams.
• Proficiency in Analytical tools, as Data-warehouse tables; SQL / Power BI.
  
  If you are ready to develop your career in an empowering, growing yet supportive business then why not join us?
Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Evri