Full - Time Customer Service Advisor - Hybrid (Preston)

Join our dedicated team and take on the pivotal role of a valued Customer Service Advisor, committed to providing comprehensive assistance across various customer inquiries. As part of your role, you will utilise our cutting-edge Customer Relationship Management system, gaining access to vital customer information such as scanned application forms and relevant documents. Your primary responsibility will involve leveraging a repository of information and frequently asked questions to ensure each customer inquiry receives top-notch support.

You will engage directly with customers through phone calls, written communications, or web chat, delivering tailored solutions effectively to meet their needs. It is important to note that certain accounts may involve handling sensitive and confidential information, requiring the highest levels of discretion and sensitivity toward potentially distressing content. Your commitment will be instrumental in ensuring our customers receive the support and care they deserve. Please note: This is a hybrid role based in Preston. You will be required to be in the office 2 days a week from day one. Upon completion of training you will transition to Gradbay, which will be on site for a minimum of 1 week providing you with personalised guidance and mentorship needed for your journey ahead.

HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive.

HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.

To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.