Full-Time Veterinary Receptionist / Patient Care Assistant - Maternity Cover - Firstvets

Day-to-day responsibilities of the role will be divided between Receptionist and Patient Care Assistant duties:

• Answering phones and booking appointments


• Responding to queries via phone, in person and email


• Registering new clients


• Completing insurance forms


• Dispensing medications


• Taking payments


• Nursing care to patients


• Assisting Vets and Nurses in restraining animals for treatment


• Cleaning, walking, and feeding of patients


• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
  
  We are looking for someone with the confidence, empathy and experience to provide the high standards of care and the personal touch we expect for our patients and clients.


• Previous Receptionist experience is essential, veterinary experience is a plus!


• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals


• Resilient with the ability to cope with potentially distressing and emotional situations


• An excellent communicator with strong empathy


• Excellent customer service skills and experience in dealing with members of the public


• A positive attitude and excellent teamwork skills


• Proficiency in Microsoft Office and other database management and operating systems


• Strong organisational and administrative skills
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.


Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

Shift Pattern: Monday - Friday comprising of early and late shifts with a 1:4 share of the Saturday rota

About Firstvets:

Take a look at the practice here: Firstvets, Heaton | The Vet Collection, We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW


• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)


• Supportive and collaborative team environment


• Staff discount scheme on Veterinary bills and products


• A range of health benefits including private healthcare


• Employee Assistance Programme and access to over 400 Mental Health First-Aiders


• and more!


Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!