Funeral Service Administrator

As Funeral Service Administrator you will be responsible for contributing to the smooth and efficient operation of the team, ensuring that all tasks are carried out in a timely and professional manner. You will work alongside a team of highly professional, dedicated, compassionate individuals, who strive to provide the highest level of service, care and attention. Due to the nature of this role and sensitive working environment, it is essential that the prospective candidate has a keen interest and desire to work within the funeral profession. Key Duties & Responsibilities Reception;

• Answer front door in timely fashion
• Answer telephone within three rings
• Provide refreshments for visitors
• Supervise visitations to the Chapel of Rest
Funeral Service Administration;
• Taking details of newly reported funerals
• Coordinate funeral plan enquiries
• Arrange transfers of deceased persons
• Assist with day to day office administration tasks
• Diary management
• Maintain accurate records, including paper files and those held on computer
• Progress with administration of funeral files including liaison and correspondence with other staff, clients and third parties
• Coordinate production of service sheets
• Complete forms and other documentation for cremation and cemetery authorities
• Handle Cremated remains
• Handle clothing and personal effects including valuables belonging to deceased persons
• Arrange casual driver / bearers and ensure we have sufficient staff booked for funerals
• Handle the post
• Archive completed files
Housekeeping;
• Assist with general light housekeeping duties to ensure that Park Green House is maintained in a serviceable condition for visitors and staff
  
  A competent administrator, accurate, with excellent attention to detail
• Professional, caring and empathetic disposition
• Keen desire to work withing the funeral profession; treating the work as a vocation rather than a job
• Ability to provide the highest level of customer service
• Excellent communication skills, both written and verbal
• Reliability, honesty and a commitment to maintaining confidentiality at all times
• Full, clean driving licence, an advantage
A DBS disclosure will be completed on appointment. NOTE: Please note that this role is largely office and administration based with daily visits to the Chapel of Rest to guide and support the families through our process. If you have the desire, skills and experience to succeed and can bring a fresh, professional and genuinely caring approach to this demanding role, please apply today.