Funeral Service Arranger

Our Funeral Service Arrangers, based at our S. Wellens & Sons Funeral Directors Brand, are the welcoming presence representing our branches across the Manchester area. They extend a warm hand to those facing loss, offering support during what may be one of life's toughest moments. This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us! Here is what a typical day could look like for you:

• Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
• Communicating regularly with clients through all avenues be it email, face-to-face and telephone.
• Making sure that any deceased at our branch are regularly attended to and are respectfully presented for client visits.
• Preparing in advance for any client visits, ensuring that those wishing to spend time with their loved ones are offered a warm and appropriate welcome and level of support.
• Accurately managing administrative duties, communicating with stakeholders effectively and providing a high attention to detail.
• Willingness to train in Funeral Plan Consulting and once qualified, support families to create their bespoke funeral plans.
• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.
  
  Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
• Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
• Reliable, well-presented and aims for high standards in their job role.
• Enjoys being a part of their community.
• Committed to building relationships and has a passion for customer service.
  
  Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.


• Annual salary of £25,034.09
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.
We wouldn't be able to provide this integral service without our people. If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!