Future and Derivatives Client Services Analyst

As a Future and Derivatives Client Services Analyst in Futures and Derivatives Clearing Operations Team, you will perform key control functions and liaise with our clients regarding all of their Operational requirements. You will partner with our execution desks, front office account managers, clearing teams and other internal support areas.,

• Is a single point of contact including coverage of some priority clients


• Sets and maintains standards of the highest Client Service and driving improvements


• Manages product expiry in a timely and accurate manner


• Supports Clearing Technology


• Co-ordinates and manages multiple groups to quickly and efficiently resolve client issues regarding Trade discrepancies, J.P.Morgan clearing fees and execution fees, Interest, reporting queries and regulatory requirements


• Visits clients and holds regular service review meetings


• Initiates and participates in process improvement initiatives/automation


• Manages stakeholders and drives change


• Reviews client experience metrics for the clients you own and delivers solutions for our clients
  
  Experience in the financial services industry, a related field, or equivalent work experience


• Strong technical skill with Microsoft Office, particularly Excel


• Ability to perform in a fast paced and demanding work environment


• Effective communication skills


• Basic knowledge of the Clearing product


Preferred qualifications, capabilities and skills

• Experience with some form of coding (VBA, SQL, Python, or Java)


• Experience working with data analysis and visualization tools such as MATLAB, Alteryx or Tableau
  
  Futures and Derivatives Clearing Operations (FDCO) team is part of Prime Financial Services Operations, and provides clearing services to clients who trade Futures & Options, Credit and Rates or FX., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.