Gaming Systems Engineer - Wednesbury Office

OUR GPS TEAM are looking for a Gaming Systems Engineer to join their team on a full-time basis. The role of a Gaming Systems Engineer is to provide remote support for the gaming equipment and ancillary products within our casinos. The role is based from the Genting Wednesbury office. Key Competencies:

• To effectively manage the day-to-day service calls logged by casinos relating to gaming system faults.
• To be proactive in dealing with system issues and keep accurate records so these can be escalated.
• To work with and have the workload assigned by the senior gaming systems engineer on a daily basis any ongoing issues that are not resolved same day.
• To observe all security measures to ensure that our gaming systems meet all current security guidelines.
• To ensure our systems are fully compliant with regards to current legislation and to ensure that these systems comply with current Health & Safety guidelines.
• Ensure all internal and external customers are kept informed at all stages of progress with regards to system faults.
• Assist the project team when required with machine system installs and gaming floor moves.
• To adhere to company SLA targets in relation to gaming systems repairs.
• To carry out any other duties that may be reasonably requested from time to time.
  
  Ability to be self-motivated.
• Be a problem solver.
• A self-starter able to work autonomously yet also a team player.
• Have a strong interest in IT and computing.
• Have great communication skills.
• Excellent computer skills are necessary with knowledge on a wide range of IT systems. Knowledge on Microsoft office product suite is necessary.
• Ability to form strong working relationships across the business.
40 hours minimum per week - as necessary to meet business demands. Out of Hours support will be required from time to time.

OUR BUSINESS. Genting Casinos UK is one of the UK's leading leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we're passionate about our values and providing both our colleagues and our customers with a fantastic experience. OUR CULTURE. Every role plays an important part in Genting's success, whether you're out on the gaming floor or in a support role behind the scenes, collectively we all work together to ensure our customers have an enjoyable experience and colleagues feel happy, safe and supported. We're committed to promoting a diverse and inclusive culture, providing equal employment and development opportunities for our people. We practice and encourage transparent communication in all interactions and a workplace free from discrimination, harassment, bullying and victimisation. We recognise the importance of rewarding our employees for their hard work and dedication which is why we have many initiatives in place like our regular staff social fund, and Croupier of the Year Awards amongst other events and rewards throughout each year. OUR VALUES. At Genting, we live and breathe our values every day across all of our locations. They're the underlying beliefs, attitudes and behaviours which define how our colleagues conduct themselves, work with one another and deliver great service to our customers. OUR EMPLOYEE BENEFITS. We're passionate about being able to provide an extensive employee benefits package to all of our colleagues across the business. From life assurance, income protection and discount portals, to a private GP helpline, learning and development opportunities and a health cash plan - there's so much more for our employees to take advantage of.