Gaming Systems Engineer - Wednesbury Office

OUR GPS TEAM are looking for a Gaming Systems Engineer to join their team on a full-time basis. The role of a Gaming Systems Engineer is to provide remote support for the gaming equipment and ancillary products within our casinos. The role is based from the Genting Wednesbury office. Key Competencies :

• To effectively manage the day-to-day service calls logged by casinos relating to gaming system faults.
• To be proactive in dealing with system issues and keep accurate records so these can be escalated.
• To work with and have the workload assigned by the senior gaming systems engineer on a daily basis any ongoing issues that are not resolved same day.
• To observe all security measures to ensure that our gaming systems meet all current security guidelines.
• To ensure our systems are fully compliant with regards to current legislation and to ensure that these systems comply with current Health & Safety guidelines.
• Ensure all internal and external customers are kept informed at all stages of progress with regards to system faults.
• Assist the project team when required with machine system installs and gaming floor moves.
• To adhere to company SLA targets in relation to gaming systems repairs.
• To carry out any other duties that may be reasonably requested from time to time.
  
  Ability to be self-motivated.
• Be a problem solver.
• A self-starter able to work autonomously yet also a team player.
• Have a strong interest in IT and computing.
• Have great communication skills.
• Excellent computer skills are necessary with knowledge on a wide range of IT systems. Knowledge on Microsoft office product suite is necessary.
• Ability to form strong working relationships across the business.
40 hours minimum per week - as necessary to meet business demands. Out of Hours support will be required from time to time.