GEM Administrator

Galliard Estate Management (GEM), part of Galliard Homes, are looking to recruit an Administrator to be based from our Baltimore Wharf office near Canary Wharf on a full-time basis. A GEM Administrator forms part of our in-house Estate Management department and works alongside the wider Property Management team, Technical Services team and Residents Services team. A GEM Administrator works closely with various teams to ensure administrative support is provided. Duties include:

• Administrative support to Property Managers and the wider office team. Ensuring the office is effective and maintained as appropriate.
• Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
• Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, and typing letters as required.
• Filing and organising emails into teams and for the appropriate Property Manager.
• Coordinate site visits and access for contractors, inspectors and consultants.
• Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable.
• Dealing with customer service / complaints as first point of contact.
• Arrange and facilitate meetings. Take meeting minutes where required.
• General diary management for wider property management team.
• Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them through to settlement.
• Updating Quooda, Building Link, Job Logic, GEM Central Tracker and other databases.
• Manage engineers' diaries to complete essential building works.
• Assisting the Project Coordinator where needed.
  
  The GEM Administrator will have previous administrative experience and will be able to meet the below criteria:
Essential:
• Excellent written and verbal communication skills.
• Previous experience providing administrative support to a variety of different colleagues.
• Team player willing to adapt in a challenging environment.
• Strong time management and organisational skills.
• Ability to work and multi-task in a fast paced, dynamic environment.
Desirable:
• Previous experience within the property management or building maintenance sector.
• Experience using Blue Box, Job Logic, and Building Link.
  
  Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.
Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer.

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:
• Competitive salary
• 24 days holiday plus bank holidays
• Life assurance
• Private health care
• Critical illness insurance
• Matching contribution pension scheme
• Discretionary salary and bonus review
• Employee assistance programme
• Discounted gym memberships
• Discount portal
• Volunteering
• Sponsorship of professional qualifications and accreditation's