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General Information

Kronos Incorporated

General Information

Salary Not Specified

Kronos Incorporated, Bracknell, Bracknell Forest

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 6 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: a79879ba87504ee7afe36c40ee77052f

Full Job Description

  • Put the customer in the fore front of everything you do driving world class Customer Satisfaction.

  • Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's.

  • Develop in-depth product knowledge on UKG's HR and Workforce Management products.

  • Be the first point of contact for support and distribute workload evenly within the team.

  • Triage and resolve cases expediently utilising best practice troubleshooting skills.

  • Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication.

  • Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps.

  • Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering.

  • Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness.

  • Improve UKG's KCS knowledge base by creating, updating, and sharing of articles.

  • Take on additional responsibilities as and when required.

    UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service whilst troubleshooting complex customer issues providing in-depth analysis and expedient resolutions., Excellent analytical and problem-solving skills.

  • Exceptional organizational, time-management and planning skills with a strong attention to detail needed.

  • Excellent written, oral communication, listening and telephone skills.

  • You are a born 'detective' and love paying attention to details and putting them together to find the solution.

  • Proven record of high customer satisfaction and KPI performance .

  • Experience in supporting SaaS solutions.

  • Fluent in both written and oral "Insert Languages".

  • Minimum 2 years' experience using or supporting UKG's HR and Workforce Management products.

  • Ability to successfully work both independently and as part of a team.

  • Strong computer skills including Office applications.

  • Experience working with Case Tracking systems.

  • Ability to perform in a fast paced-environment.

  • Fluent in multiple languages preferred.

    Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG