General Laboratory Support Specialist

To provide day to day laboratory services required to support scientific groups at GSK Stevenage. These include, but are not limited to, glass-washing functions and ancillary activity, sterilisation processes as guided and timely completion of all relevant documentation.,

• Perform routine daily collection of dirty laboratory glass and plasticware
• Perform routine distribution of clean laboratory glass and plasticware to agreed storage locations.
• Handwash of post-autoclaved Glasswash and plastics prior to cleaning using Glasswash machines.
• Handwashing of items that are not suitable for cleaning using the Glasswash machines to an agreed standard.
• Pre-wash rinsing of analytical glassware prior to 'Glassware disposal' as required.
• Operation of the Steris Glasswash machines ensuring adherence to all relevant current work instructions and SOPs.
• Check and prepare glassware and plastics for sterilising using autoclave and dry heat ovens.
• To carry out routine checks on all equipment and to report any problems to the area team leader or supervisor.
• Stock check and replenish consumables associated with all activities in scope using the correct procedures.
• To ensure that all records are maintained in accordance with compliance guidelines and to provide data for monthly reports on performance and service delivery
• During his/her duties the post holder may have access to, or witness confidential information, which must NOT be divulged to an unauthorised person at any time.
• Complete any Helpdesk requests within the set time frames
• Adhere to all company & client policies, procedures, site rules and regulations.
• Comply with all company & client procedures relating to Health & Safety & safe working practices.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
  
  Deliver exceptional customer service to build valuable long-term relationships with customers and clients.
• Excellent communication skills. Communicates to build relationships and interacts appropriately with others.
• Seeks to continuously raise standards and improve quality of performance and service.
• Team player with ability to work independently.
• Good numeracy skills
• Knowledge of Health and Safety
• Self-motivated and able to work under pressure to balance conflicting deadlines is essential
• Service orientated attitude combined with innovative thinking
• High-quality customer service ecxperience
• Knowledge of chemicals and safe handling
• Aptitude for technical and practical matters
• Experience within the pharmaceutical industry
• Experience of working in an environment with a strong focus on compliance