General Manager

Family-run business Bartlett Group recently opened a new boutique hotel in the thriving, historic city of Chester in May 2024. Bartlett Group is looking for a passionate Front-of-House and Head of Housekeeping to join the opening team in a live-in role. Couples are welcome!
Hamilton Court Hotel has 13 newly fitted-out bedrooms, common parts and breakfast room.
Stage 2 of the hotel project includes plans to open 4 additional bedrooms.
Responsibilities and duties:
Responsibilities and duties:
· preparing continental breakfasts.
· housekeeping: both hotel bedrooms and common areas.
· checking / quality control other housekeepers' work to maintain standards and brand identity, in line with guests' and online travel agents' expectations for a 4-star, boutique hotel.
· engaging constructively with linen contractors and other suppliers.
· hotel reception responsibilities, including guest check-ins and check-outs.
· assisting our revenue manager with setting hotel rates and generating regular, direct bookings.
· commercial awareness, sales and marketing skills.
· IT competency including Microsoft Office.
· competency using hotel management software and online travel agents' extranet platforms.
Qualities

· honesty and integrity.
· passion for hospitality and 'going the extra mile' for guests / customers.
· ability to lead a team with a hands-on approach.
· resourcefulness and adaptability.
· exceptional communication skills.
· excellent spoken and written English language skills.
Proven right to work in the UK is a requirement for the role.