General Manager

General Manager - Millie's Cookie's @ Bluewater Shopping Centre (Lower Thames Walk)

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.,

• Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.


• Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.


• Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.


• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.


• Ensure the unit is in line with the guidance provided by internal systems.


• Build strong stakeholder management and trusted relationships and with our clients and partners.


• The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.


SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

We Are Food Travel Experts

SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units.

Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP.

Be you. That's how we like it.

Great food and drink are diverse by nature. Our food is authentic, creates great experiences and brings people together. The same goes for our DE&I (Diversity, Equity and Inclusion) strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team.

Bring your appetite for opportunity!

Learning is a constant adventure, and we're passionate about supporting all of our colleagues in their development. From accredited apprenticeships to senior management training, we have a range of pathways and programmes dedicated to your growth. And with our online academy full of resources, you can learn your way.

Benefits of joining SSP:

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits

As a General Manager, you'll be rewarded with a competitive salary of £30,000 p.a. and enjoy:

• Colleague discount - up to 50%


• Flexible working


• Management bonus scheme


• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family


• Wellbeing support through Retail Trust and family friendly leave


• Variety of networks to support you, Neurodiversity, LGBTQ and many more


• Life assurance


• Apprenticeships and ongoing development opportunities


• Share incentive plan (SIP)


We're looking for an inspirational leader to join our team at Millie's Cookies. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence., Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
Free Meal and Parking while on shifts
Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones
Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
Culture: We value diversity and inclusion at SSP, and we have a variety of colleague networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition
Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more