General Manager

To lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer.

More about the role:

• Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities


• Drive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence



• Ensure that the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training.


• Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectively


• Build enduring, productive and effective site level relationships with DIO and single service clients


• Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations


• Deliver budgeted profit for the site by leading departmental managers in delivery of their financial targets


• Ensure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficiencies


• Work with the Regional Manager to ensure the updating and execution of the site CRM and retention plan
  
  Proven experience in managing successful teams and operating in a highly commercial Soft FM environment


• Single site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes


• Experience of leading and managing successful teams to deliver great results


• Track record of growing organic sales and retaining business


• Foodservice or similar Soft FM background


• Previous budget management and Profit & Loss account responsibility


• Ability to communicate effectively with senior stakeholders


• Demonstrate commercial awareness.


Desirable:

• Soft FM service background & relevant experience


• Good knowledge of food production methods and procedures


• Self-motivated and ability to adapt to a changing environment


• Project / Change management and contract mobilisation experience


• I.T & computer literate as well as contribution to web based communications media
  
  Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams., Join Our Team: We've Got Just the Job for You


Find a rewarding career, working with great people

At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through.

As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further.

We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member?

Why Compass?

Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way.

Find a career that makes you smile

A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward.

As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs.

Compass Group UK and Ireland

Compass Group UK & Ireland is the UK's leading food and support services provider.

Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country.

Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals


• Onsite free car parking


• Contributory pension scheme


• Grow your career with our Career Pathways and MyLearning programmes


• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits


• Exclusive travel discounts with TUI, Expedia, Booking.com and many more


• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more


• Up to 44% off cinema tickets to enjoy your favourite blockbuster


• Receive cash rewards every time you spend and use them on a wide range of brands


• Un-wind with us with free wellness, mindfulness and exercise classes


• You can share all discounts and offers with your friends and families