General Manager - Knebworth

We are looking for a talented and experienced General Manager to join our team at this prestigious contract based in the heart of Hertfordshire. The General Manager will thrive on getting the best out of people and maximising commercial opportunities. You are drawn to satisfaction from managing, training and supporting your team. You will support your team in providing a professional hospitality experience across both Public Catering and Conference and Events, ensuring that the venue and company standards are maintained and that Client expectations are met.

• Ensure the venue is managed with a motivated, trained team with the appropriate skills to ensure budget targets are achieved.
• To be the key liaison for all clients, to ensure we exceed and manage their expectations.
• To manage the operational team to ensure that every sales opportunity is taken to 'up sell' to our customers depending on the profile of event.
• Manages all aspects of labour scheduling, and addresses forecasting and actual labour spends. To ensure you have all staffing numbers for future events up to three months in advance.
• You demonstrate excellent control of all operating costs in line with set targets. Bring new and innovative ideas keeping up to date with trends.
• Overall management and accountability for forecasting/ budgeting and delivery.
• To deliver the venue growth strategy working in partnership with our client.
• Manage the Venue in accordance with and to the standards required by Compass Group UK & Ireland and to be responsible for the overall efficient and effective management of the contract.
• Maintain and develop client relationship.
• Customer focused and financially astute to achieve company and client commercial objectives in line with net growth and retention targets.
• Excel and lead by example in the areas of operational excellence, financial performance, health and safety along with customer and client satisfaction
As the General Manager you will ideally have a successful background in high quality conference and event catering, you see and treat your current location as your own business, using your entrepreneurial skills to create a thriving and successful working environment. We work in total partnership with our clients and you will be the key person to ensuring that the venues aspirations and visions are realised. You will be driven to ensure we deliver 5 star service to all of our customers across all revenue streams.

You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute

At RA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. We celebrate great food and legendary service across our portfolio of clients., Join Our Team: We've Got Just the Job for You Find a rewarding career, working with great people At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through. As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further. We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member? Why Compass? Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way. Find a career that makes you smile A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward. As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs. Compass Group UK and Ireland Compass Group UK & Ireland is the UK's leading food and support services provider. Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country. Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.