General Manager Live in or Out - Hertford

Our beautiful gem is a vibrant pub located on the outskirts of an affluent town, in Hertfordshire, known for its balanced 50/50 food and drink split. We are seeking an experienced manager to join our growing independent business. As an unbranded establishment, we adapt to the needs of the surrounding community. We are looking for someone who can immerse themselves in the local scene, collaborating with businesses and schools while maintaining a friendly, clean, and profitable pub. Ideally, you will have comprehensive training in both front and back of house operations, coupled with the confidence and business acumen to identify new opportunities. Flexibility in customer service is key; we prioritize the overall experience over strict adherence to a set menu, allowing us to outperform other operators in the area. We need a bright and sharp individual who understands P&Ls, margins, and costs. The ideal candidate will make sound decisions on staffing, actively monitor weekly numbers, and maintain a strong commercial outlook. We value attention to detail-knowing when to light the fires, change the dog bowls, or offer a child a free ice cream are the touches that set us apart. Our establishment is set to undergo a complete refurbishment, enhancing its charm both inside and out. Our clientele includes working professionals, families, and regulars who use the pub for various purposes, from business lunches to weekend family outings. This is a delightful business to manage, with high spend per head and sales driven by specials and offers. With a strong background in catering, the owner ensures that our food offering is exceptional, featuring fresh seafood and premium cuts of meat. We are far from your standard pub restaurant. For the right candidate, we offer an excellent salary. We eschew uniforms and prioritize feeding our team and managers. If you feel constrained by branded operations and believe you can leverage your skills and ideas to drive greater success, we would love to hear from you.

• Hospitality: 3 years (required)
• Customer service: 3 years (preferred)
• Management: 4 years (preferred)
• Restaurant management: 4 years (preferred)
• Bar management: 4 years (preferred)
  
  McMullen's are a family-owned pub company and brewery, based in Hertford with pubs across the southeast. There is nothing we love better than seeing our team progress - people are genuinely at the heart of what we do, and we take great pride in our pubs, meaning they get the investment they need. We'll also invest in you and your future with us - whether you are a budding chef, a bar team member, or a manager looking for their next move, you can rely on Macs to look after your career development and get you where you want to be.
  
  Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus