General Manager - Operations

You will join our amazing team at Wigan and be responsible for maximizing contract profitability and delivering exceptional results, while leading and motivating a high-performing team to meet agreed standards. We are therefore looking for an inspirational experienced leader ideally with a stadium and contract catering background. In this role you will lead catering and hospitality operations. Reporting to the Catering Services Director, you'll maintain a great relationship with your client and lead your team to deliver incredible events throughout the year, whilst keeping on top of finance, compliance and other tasks that come with running a large venue. We are looking for someone who can provide direction and expertise to the team, driving standards and employee engagement to ensure a highly effective operation. Main Responsibilities What you'll do:

• Maximise the profitability of the contract within area of responsibility and deliver the required results.
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality.
• Support the Catering Services Director in the development of business strategy in line with current and emerging client needs.
• Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated.
• Support the business development and regional management teams in identifying opportunities with other clients to maximise profit and growth.
• Manage the services and teams to the agreed standards.
• Ensure that business deadlines and targets are hit.
• Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
• Demonstrate a high level of thought leadership and act as change agent.
• Champion for retention for Investors in People
  
  High standard of literacy and numeracy
• Expertly manage senior and often challenging client relationships
• Highly developed verbal and non-verbal communication skills
• Extensive experience in delivering high quality hospitality operations.
• Proven experience in managing P&L accounts and driving profitability.
• Proven operational knowledge, skills, and experience in managing multi-site/multi service operations.
• Management of large and diverse teams
• Manage multiple workloads and shifting priorities.
• Deliver excellence in operational service standards and customer satisfaction.
• Demonstrate resilience when faced with multiple business challenges.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
• Background in conference and events
• Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment.
Desirable
• IOSH managing safely qualification
• CIEH Level 3 qualification
  
  We offer a highly competitive salary + bonus and a range of excellent benefits.
Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!, Salary £highly competitive + bonus and a range of excellent benefits