General Manager (XN10)

CORE BEHAVIOURS AND SKILLS Strong, inclusive leadership style, team building Ability to work under significant pressure and to demanding timescales. Maintain systems for keeping abreast of changes in the NHS Commitment to team working with the ability to take personal responsibility for difficult decision making. Ability to deliver service redesign projects Ability to monitor, maintain and improve service delivery. Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust; proven track record in the development and delivery of business plans and business development cases CORE KNOWLEDGE AND UNDERSTANDING Comprehensive knowledge of NHS Improvement Plan and timescales for delivery Sound knowledge and understanding of developing and presenting effective business cases. Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements Capital and Corporate Planning procedures Understanding of relevant
National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the unit Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical Governance. Commissioning, contracting and service agreements to include payment by results Understanding of management and operational arrangements in the Trust and wider health community e.g. Clinical Commissioning Groups (CCGs), National Commissioning Board (NCB) and the Independent Sector. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive Management of delegated pay and non-pay budgets and maintaining financial balance Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received. Leads the development of business cases whether for changes to service, new
equipment or new posts Line management of designated unit staff, for example Business/Patient Service Manager(s) Ensure regular and effective appraisal and personal development planning for staff who work in the unit Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process In partnership with the Clinical Director and Head of Nursing
(or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy. Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate
appropriate resources to undertake this work Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process Deputise for the Chief Nurse/Deputy Chief Executive as directed Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive