General Sales Manager - dual sites

As the General Sales Manager for Norton Way Honda & Carverse, it will be your responsibility to oversee the processes and activities of the sales department. You will report directly into the Head of Business, on the day-to-day business developments, progress, and sales. Provide and monitor performance figures, statistics, and plans.

• Build a high performing and successful sales team. Supporting them to achieve high sales targets, ensure they have the tools
and training available, to achieve the targets set for the department and to meet our customers' expectations.
• Have a systematic and comprehensive understanding of the current market, how to develop the sales team and ensure sales
processes are adhered to.
• The General Sales Manager will understand the departments financial data, then use this to develop a strong departmental
strategic plan. Data will be used to create quarterly and annual forecasts for the sales department.
• You will analyse customer satisfaction reports, to fully understand our customer experience, then put recommendations in place
to improve our customer service.


• A robust ethical background and thought process, and each staff member approaches their role with integrity. You will ensure
this is maintained and you ensure the team complies with legislation and adheres to our companies' values.
• You will be an analytical thinker and use the departments data to improve the skills of the sales team.
• As a General Sales Manager you will have strong communication skills and demonstrate these when interacting with the sales team
and customers alike.
• With your strong interpersonal skills, you will use these to build relationships with fellow employees, stakeholders and
customers.
• Have good time management and be able to manage your time effectively.
• A full driving licence will be required for the role.
  
  Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo) We've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role., October 2024 we were awarded AutoTrader New Car Retailer of the Year, something we are immensely proud of achieving. We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK's Best Workplace in Retail, Hospitality & Leisure 2024 certificate. Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional