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Global Broking Platform Adoption Leader

Willis Towers Watson, City of Westminster

Global Broking Platform Adoption Leader

Salary Not Specified

Willis Towers Watson, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 14 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 26212e762d12422da512fd7c7e5cac15

Full Job Description

  • Relaunch Broking Platform governance and reset relationship with countries (Broking Leads and End Users) where required
  • Develop and agree adoption scope, targets and roadmaps at global, regional and country levels
  • Operationalise metrics and dashboards and link these to action plans where intervention is required
    • Key Responsibilities:
  • To partner with WTW regions and individual countries to actively drive and support adoption of the Broking Platform:
    • + Regional and Country-level Broking Heads + Regional Operations Heads + Global Lines of Business Leaders + Broking Platform Users (end-user feedback)
  • To co-create adoption roadmaps and action plans at regional and country level
  • To develop and implement effective regional and global governance for BP adoption, including:
    • + Regional and Country-level targets + Dashboards, KPIs and Metrics - define outcome metrics including completeness / quality of BP data + Tracking against agreed adoption plans + Robust and transparent issue management processes + Robust and transparent new feature and enhancement request process
  • Facilitate user feedback and review sessions with Brokers - focus on defining actionable problem statements and clear requirements
  • To partner with group IT colleagues in the prioritisation and development of fixes, CRs and Enhancements to BP
  • To partner with product owners of related systems and capabilities to drive value-adding integration and connectivity (e.g. CRM, RIC, RMS, R&A, etc.)
  • To develop and deliver regular communication highlighting the benefits of BP to WTW brokers, carriers and clients through appropriate channels
  • Build, manage and develop adoption team resources - direct or matrix reporting - to deliver the above
  • Partner with wider Broking Strategy team on all of the above

    Change Management experience essential
  • Experience of working Global Teams
  • Ability to provide connections between Business, Technology and Operations
  • Experience gained within the insurance industry, preferred

    At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
    • At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

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