Global Head of Payments & Coverage Platform

Are you ready to join a forward-thinking team at Wells Fargo, a leading global bank with a reputation for innovation and excellence? We're seeking an experienced production management leader to drive reliability, change effectiveness, and proactive risk management. In this role, you'll play a pivotal part in ensuring the smooth operation of our payments applications and infrastructure, contributing to the growth and success of our business.

As a member of our team, you'll be involved in the management of all our business-facing IT systems for payments, overseeing application upgrades, spearheading vulnerability remediation efforts, and developing leading edge automation and observability tools. Your expertise will be crucial in maintaining the stability, security, scalability, and cost-effectiveness of our technology solutions. Acting as a liaison for the line of business, you'll provide valuable support for daily inquiries, problem and incident management, and project delivery. Additionally, you'll collaborate with peers to recommend solutions for technical issues and drive automation initiatives to enhance platform efficiency.

The Commercial and Corporate & Investment Banking Technology (CCIBT) group supports the Commercial Banking and Corporate & Investment Banking businesses as well as Payment Solutions, Capital Markets Services, Wholesale Digitization, and International Technology across the firm. This diverse portfolio of capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.

Join us at Wells Fargo, where you'll have the opportunity to make a meaningful impact while enjoying a dynamic and supportive work culture. This position offers the flexibility of a hybrid work model and is ideal for individuals with a passion for technology and a drive to excel in a fast-paced environment.

In this role, you will:

• Manage the globally distributed team of technologists who support the CCIB payments and coverage applications


• Liaise with partners in software engineering, testing, product management and business operations teams to support the best outcomes in our ongoing development of payments IT systems


• Focus on identifying and delivering commitments aligned to enterprise strategic priorities


• Build support for resiliency strategies with business and technology leaders


• Guide the development of actionable roadmaps and plans


• Identify opportunities and strategies for continuous improvement


• Provide oversight to IT security, availability, resilience, and scalability of solutions developed by the teams or by third party providers


• Partner with stakeholders to implement key risk initiatives


• Develop strategies for hiring, developing, and retaining diverse technical talent


• Lead implementation of projects and encourage engineering innovation


• Interface with external agencies, regulatory bodies, or industry forums


• Manage allocation of people and financial resources for Technology Strategic Leadership


• Develop and guide a culture of talent development to meet business objectives and strategy, Global payments systems, including EPE, Wires, ACH, SWIFT, Commercial Card and Treasury Management


• Customer Care Technology, including Cornerstone, CAO applications, Customer Information & Relationship Management Systems


• A distributed team of 120 Platform staff, supporting clients and business globally


Job Expectations:

• The support, execution of change, identification of risk and management of resiliency for the applications in scope


• Improvements in deployment, observability, automation, resiliency, issue identification


• For payments: development of business activity monitoring and coordination with Payments Command Center and Operations Production Support


• Management to closure of self-identified and regulatory actions for the functional areas, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
  
  Extensive technology experience in production management or similar roles in top tier financial services institutions.


• Significant Technology Strategic Leadership experience in the processing of electronic payments, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


• Proven leadership experience in similarly sized organizations


• In-depth knowledge of the Software Delivery Lifecycle (SDLC) and industry best practices such as ITIL, DevSecOps and SRE


• In-depth knowledge of payments processing, payments networks and the associated technology applications and global regulations


• In-depth knowledge of client coverage concepts and applications
  
  b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.