Global Head of Travel Operations Hubs LI-ES

In a twofold context of significant business growth of our Travel business line in the coming years and required transformation of our operating model for all our Travel operations at global level, AXA Partners is opening a new position of Global Head of Travel Operations Hubs. This position will cover both the Steering of run delivery activities and transformation of the travel hubs processes to enable efficiency and collaboration when dealing with multi-country contracts., The Global Head of Travel Operations Hubs will lead the delivery of our Travel business operations (front and back-office) by our network of hubs around the world (a "hub" is a centre in charge of delivering business operations for multiple countries from one single location). The Global Head of Travel Operations Hubs will manage end-to-end operations, covering cross country deals in various languages with a team of ~1 000 FTEs. Reporting directly to the COO of AXA Partners, the Global Head of Travel Operations Hubs will be instrumental in achieving operational excellence, ensuring efficient service delivery, and supporting the growth of our Travel business., Design of the target Hubs operating model:

• Plan
• Contribute to the operational transformation roadmap and related business case
• Transform
• Coordinate the hubs transformation initiatives in terms of technology, HR and legal/compliance/tax considerations
Steering of Run delivery activities:
• Strategic Planning
• Contribute to the definition and execution of the overall global Travel operations strategy, aligned with the broader business objectives of AXA Partners.
• Identify and evaluate potential operational opportunities and risks, providing recommendations to the COO and executive team.
• Hub Network Management
• Establish and maintain strong relationships with local business entities to ensure effective collaboration and alignment of operational objectives
• Coordinate and manage the allocation of resources and workload across the hubs to optimize capacity utilization and minimize costs.
• Develop and implement standardized operating procedures and best practices to ensure consistency and efficiency across the global hubs network
• Manage a team of hubs managers to meet key performance targets
• Reporting
• Provide regular updates and reports to main stakeholders (COO, local CEOs, Head of regions, clients …)
• Analyse data and trends to support decision-making and continuous improvement initiatives
• Financial management
• Oversee budgeting, resource allocation, and financial performance of all hubs
• Manage cost control initiatives and ensure efficient use of resources without compromising service quality
• Talent Development
• Recruit, develop, and retain a high-performing team of operational leaders and staff across the hubs
• Operational Excellence, in collaboration with OPEX and performance management Team
• Oversee the day-to-day operations of the hubs, ensuring adherence to service level agreements (SLAs) and compliance with regulatory requirements.
• Monitor and analyse operational performance metrics to identify areas for improvement and drive continuous process optimization
• Under the leadership of the OPEX and Performance management department, contribute to the design and implementation of robust operational strategies and processes to optimize customer experience, productivity, and quality across all hubs.
• Technology and Innovation, in collaboration with Transformation Team
• Leverage technology to drive operational efficiency and improve service delivery
• Under the leadership of the Transformation team, contribute to the exploration and implementation of innovative solutions to enhance customer experience and stay ahead of industry trends.
  
  Start Date Expiry Date Salary Posted On Experience Skills Telecommute Sponsor Visa
Immediate 25 Jan, 2025 Not Specified 26 Oct, 2024 10 year(s) or above Good communication skills No No,
• Deep understanding of customer service best practices. Knowledge of the Assistance business and/or the Mobility/Travel ecosystem is a plus.
• International background
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Fluency in English is essential, and proficiency in additional languages (Spanish, French, German) is a plus.
• Minimum 10 years of experience in a senior operations leadership role within a global organization
• Proven track record in delivering and managing multi-location operations, preferably in a service or assistance-related industry
• Strong leadership and team management skills.
  
  Acerca de AXA
El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos. Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor. Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA. Acerca de la Entidad AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito. El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation. AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa. Qué ofrecemos Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinari