Global Patient Services Financial Counsellor Pre registration

You will be supported by the Pre-Registration Supervisor and the Global Patient Services team, and will be responsible for the accurate collection of outstanding demographic and financial information, with a particular focus on Cleveland Clinic London's international patients. You will be an excellent communicator and adaptable team player who will also provide cost estimates to self-pay patients. You will contribute to the delivery of an excellent patient experience, ensuring as much registration information as possible is obtained and verified in advance of the patient visit.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.
What will your duties include?

• Accurately and efficiently process all outstanding demographic and financial information for outpatients, day cases and inpatients


• Monitor the Pre-Registration work queues, ensuring patients are prioritised in date order and that any urgent cases are actioned promptly


• Ensure all outstanding patients are contacted and the appropriate documentation is sent in


• accordance with the patient's communication preferences


• Liaise with Embassies to ensure relevant Letters of Guarantee are in place in accordance with CCL policies


• Liaise with insurance providers and other third party payers in order to complete verification of information provided and resolve any payment or guarantor issues


• Provide self-pay estimates and quotations and collect payments due prior to patient visit


• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information


• Other Duties as assigned
  
  Relevant experience in a private healthcare setting (essential)


• Experience of working alongside Embassies (desirable)


• Working knowledge of patient financial requirements including insurance authorisations and the provision of cost estimates (desirable)


• Working knowledge of Healthcode (desirable)


• A good knowledge of the Arabic language, both written and spoken (desirable)


• Computer proficiency in Microsoft Office, Excel, Word etc (essential)


• Customer Service Experience (essential)
  
  Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
"Let's deliver World Class care together!"
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

What we can offer you?
We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 25 days Annual leave plus 8 days Bank holiday a year


• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange


• Private Medical Insurance and Private Dental Insurance


• Life Assurance


• Discounted gym facilities in our Admin Office Building


• Employee Assistance Programme


• Seasonal Ticket Loans


• Child Care Vouchers