Global Sales Systems Manager

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Sales Systems Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story., As a Global Sales Systems Manager at Dorchester Collection here are just some of the great benefits you will receive, You will work within our Global Sales Operations team to ensure that our sales standards are followed across the Collection. You'll do so by:
+ Ensuring our sales teams follow the sales system procedures to improve the effectiveness and efficiency of their work
+ Working to improv the customer experience by conducting quarterly audits and sharing the results with our hotels
+ Monitoring the quality of activities, test results, defects, root cause analysis and identifying areas of improvement.
+ Monitoring compliance with system processes and practices across the business.
+ Delivering training programs on system utilization and processes
+ Providing ongoing support to Sales System Standards Leads including refresher and new starter training, and through weekly meetings
+ Ensuring system data health, overall system integrity and maintaining responsibility for property users in order to optimize system usage and create efficiencies.
+ Ensuring smooth transition of data across DC through cooperation with Sales System Standards Leads
+ Updating, revise or create new Sales Operating Procedures as needed.
+ Working closely with the Senior Director of Global Sales Operations to provide updates to key stakeholders on sales systems management and utilization on a quarterly basis
+ Serving as a point of escalation for complex group system requests, as well as acting on the initiatives directed by the Senior Director of Global Sales Operations.
+ This position will be required to travel to hotel locations as needed
The items shared are the essence of a day in the life of the Global Sales Systems Manager, but we'll make sure you are provided with specifics on how we care for our Collection.

+ You'll bring your unique personality and passion to the role and the team
+ You are organized and priority focused
+ You know our hotels and the Dorchester Collection brand and act as our ambassador.
+ You have the ability to work under your own initiative and multi-task in a fast paced environment.
+ You are proficient with all Microsoft Office programs, especially excel.
+ You have strong attention to detail
+ You have previous experience in a sales role
+ Communication is what keeps our departments running perfectly. You have excellent verbal and written communication skills in English.
Desirables:
+ You have a talent for defining problems, collecting data, establishing facts and drawing valid conclusions. You have previous experience in pulling reports and analysing data.
+ You have previous experience using a CRM, preferably in a sales function

Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

+ Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
+ 50% off at bars and restaurants within all of our Dorchester Collection hotels
+ £750 Refer a friend bonus scheme
+ Social events throughout the year
+ Workday Lunches in the form of a prepaid contactless card - £11 a month
+ Season ticket loan and cycle to work scheme
+ Exclusive Access to a discount platform featuring 1000s of retailers
+ Competitive retirement scheme
+ Private health insurance