Governance manager

As the Governance Manager, you will play a crucial role in ensuring that decision making in the Commission is well managed, delivering support for the Commission Board, Committees, and Executive Team, and advice and guidance on key policies and processes., It's about good governance. You will be part of the team leading the governance function. You will collaborate with others to develop and embed good governance policies and processes throughout the organisation. You will act as a point of advice and guidance and support the training and development of colleagues to enhance good governance.

It's about accountability. You will be responsible for key policies and processes to drive accountability within the Commission, including managing complaints, conflicts of interest and supporting internal audit. You will track actions and provide reporting at Board level into the operation of key functions including complaints and committee effectiveness

It's about decision-making. Working with the Senior Manager - Governance and Risk
Assurance, you will take a leading role in managing regulatory panels; liaising with internal and external stakeholders to set dates and timetables, providing procedural advice - including obtaining independent legal advice where necessary - and supporting decision making, including drafting decision notices. You will develop training and support materials for Commissioners and Commission staff and take a role in policy and process development for this critical decision-making function.

It's about organisation. You will be part of a fast-paced team working to tight deadlines. This role will take responsibility for supporting decision-making committees and advisory boards at the highest level of the Gambling Commission; planning and arranging meetings, developing agendas, supplying papers, tracking actions and taking high quality minutes.

It's about discretion. As Governance manager you will have access to a wide range of sensitive information, which needs to be treated with the highest levels of discretion.
It's about development. You will be supported to focus on your own development and building the knowledge and awareness necessary to support the Commission to achieve its objectives. You will be part of a team focused on continuous improvement, developing and embedding good practice, and ensuring that the Governance team deliver an excellent service to all stakeholders.

It's about making this a great place to work. You will join a culture of openness, accountability and collaboration by role modelling our Ways of Working.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager., Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague's contribution. We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude

Essential

• Expert leadership on governance processes and requirements, with ability to develop advice and support to maintain and improve the quality, timeliness and presentation of papers, briefings and other materials


• Strong written and verbal communication skills with good awareness of the different needs of senior stakeholders and the wider business.


• Ability to draft high quality documents including meeting minutes, decision notices, complex and sensitive correspondence, guidance notes and board papers.


• Ability to work at pace while maintaining attention to detail.


• Ability to work independently within own sphere of responsibility, understanding when issues can be dealt with and when they need to be escalated.


• Ability to review existing policies and processes or implement new ways of working to improve quality and performance whilst retaining the necessary rigour.


• The ability to proactively identify gaps and weaknesses in existing activity and implement suitable fixes.


• Influencing and negotiating skills to achieve a desired result, with resilience to overcome obstacles to delivery. Able to use judgement and experience to solve

problems.

• Ability to switch between tasks, exercising judgment to adjust focus so that varying demands receive the right level of attention


• Effective management of and accountability for proper operation of processes, for example to resolve complaints about the Commission and support Regulatory Panels, and responsibility for accurate recording of decisions


• Strong IT skills and demonstrable experience with Microsoft Office software.


• Able to work in a flexible hybrid way, with regular attendance in person in Birmingham (typically two days per week)


Desirable


• Experience in working in a Governance team or similar role


• Experience of providing support to senior leaders and stakeholders


• Experience of using Board Management software


• Commitment to personal development and willingness to study for the Chartered Governance Institute Foundation Programme (funding available)
  
  Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
  
  Salary of circa £40,000 pa


• Civil service pension, with an employer contribution rate of 27%


• Flexible working


• Hybrid working, with regular travel to Birmingham 2 days per week


• 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave