Governance Specialist (Part-time, Job-share, Full-time)

Ensuring that all teams within Zurich Corporate Risk adhere to the governance frameworks and remain compliant is critical to what we do and plays a major part in the success of our business. Do you share the same passion as us? If so, we would love to hear from you. We are looking for someone to report to provide ongoing support and oversight across ZCR. You will need to develop strong business relationships and be able to manage stakeholder expectations. Zurich embraces flexible working so you will be able to work from home but we would ideally like you to be based in our Swindon office so you can work closely with others in the team and the wider business. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. What will you be doing? Becoming a key member of the Governance Team in ZCR Operations, the key focus for this role is delivery against our governance framework and ensuring we remain compliant at all times. We want you to work with the wider team, supporting and coaching Team Leaders and their Teams, improving their knowledge of the frameworks in place and their responsibilities. The role will include the following activities:

• Reviewing complaints, breaches and operational events and supporting the business with training and feedback
• Becoming an Information Custodian and providing communications to ZCR
• Supporting the key stakeholders with their controls and risks
• Completing due diligence requests from potential customers
• Supporting ZCR with our Operational Resilience and Continuity plans and recovery strategies
• Reporting to key stakeholders and supporting with Consumer Duty
• Being a point of escalation for queries and broadening relationships with the wider business
• Simplifying processes and introduce innovation to improve customer outcomes
  
  What are we looking for? It is essential that you have outstanding relationship management skills as well as a knowledge of Zurich's governance frameworks. You will need to manage conflicting priorities and cope with a fast moving environment with varying workloads and pressures, strong planning and organisational skills are a must.
You should be able to problem solve, as well as manage and influence external and internal stakeholders. An understanding of the group risk market in the UK including GR1 qualification would be advantageous, but not essential. You have to be passionate about customers and driving through Continuous Improvement.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid The financials
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
Time away
• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
We're making a difference
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.