Government Partner Customer (GPC) Program Chief Expert (f / m / d)

We are looking for a Government Partner and Customer (GPC) Program Lead (f/m/d) to join our global team to manage a large IT implementation program for a customer in public sector. This position is part of the new GPC Office in within the Sovereign Services & Delivery Organization (SS&D) that combines all Sovereign Cloud deliveries at SAP.

• Build and manage an IT implementation program for a large customer in government and public sector
• Consolidate and track all external facing efforts of SAP regarding this large customer in post-sales during the stage of delivery
• Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer
• Manage alignment between all SAP internal stakeholders and respective project management activities
• Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer's complex SAP landscape
• Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams
• Provide regular reporting updates to SAP's Head of GPC Office on large customer delivery account
• Improvement of large customer delivery program management through alignment with peer program managers at SAP SS&D GPC office.
  
  Master's degree or equivalent
• 15+ years of professional experience
• Experience in customer program management is a must
• Experience with government or public sector as customer is a plus
• Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills.
  
  At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from., SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.
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