GP Out of Hours Call Handler / Driver

Call Handler and administration duties include receiving calls on the Health Professional Line, entering patient demographics and supporting the clinical team, whilst driving and chaperoning, where necessary, the GP on home visits., + Providing admin support and ad-hoc duties to the OOH clinical team.
+ Receive telephone calls to the GP OOH Service via the Health Professional Line.
+ Receive and book patients, signposting as necessary.
+ Accurately transcribe patient demographic details onto the Adastra system.
+ To arrange patient transport either by ambulance or ERS, according to Trust protocol when necessary.
+ Communicate effectively with patients, staff and all necessary departments.
+ To liaise with the Pathology Department regarding the results of patient blood tests.
+ Adhere to all working protocols and procedures.
+ Liaise with Emergency Department when necessary.
+ To drive the clinician to home visits safely and within agreed standard timescales, as well as providing an escort to the clinician where necessary.
+ To be responsible for loading and unloading the appropriate medical equipment in the vehicle and ensuring all necessary equipment/stationery is available in the car prior to call out.
+ To maintain the security and cleanliness of the vehicle at all times.
+ To comply at all times with the Road Traffic Act and other relevant legislation.
+ Completion of vehicle and journey documentation.
+ Act as a chaperone if requested.
Please see full Job Description for this role.
Key Messages
· Please let us know if you require an adjustment to our recruitment process.
+ We are a flexible working employer, so please talk to us about any flexible working requirements.
· All correspondence will be sent to the email address you have registered as your TRAC account.
· Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
· Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
· Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
· You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
· We do not reimburse travel to interview expenses.
· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
· Employers have a legal responsibility to ensure that their employees have a "right to work" in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.

Knowledge of the local area is desirable, along with previous experience of working within a healthcare setting, You must have relevant experience working in an admin and clerical role and have experience of dealing with the general public. We are looking for individuals that can work under pressure with accuracy.
The role will include taking accurate patient details, whilst ensuring that calls are handled effectively, efficiently and in a manner that ensures dignity and confidentiality. Welcome and receive patients into the workplace and maintain the preparation and flow of patient data/information electronically ensuring all data/information is maintained to the agreed quality standard.
The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.
You must have excellent written and verbal communication skills and the ability to work as a team member and on your own initiative be able to prioritise your own workload.
A Full UK Driving license is essential as you will be required to assist GPs on Home Visits (car provided). Please demonstrate this on your application form.

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).
The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Shifts will be e-rostered and worked flexibly at weekends, and to cover sickness and absence as and when. Variable shift times 0800-1400, 1400-2000 and occasional nights if required.