GP Reception Manager

Heathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong leadership skills, experience in a GP practice, and proficiency with the EMIS system. The position offers a competitive salary, professional growth opportunities, and a supportive work environment. Working hours are Monday to Friday, Starting late morning and finishing at 18:30, excluding bank holidays.,

• Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.


• Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.


• Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service.


• Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.


• IT & Admin Expertise: Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.


• Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.


• Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.

About us
At Heathway Medical Centre, we dont just see patientswe care for a community. Our modern and progressive approach ensures our staff can work efficiently and focus fully on delivering the best possible care. With incoming calls outsourced from 8:00am to 1:00pm daily, our reception team can focus on patients without distraction. Phones do not ring in the mornings in our practice. Were looking for a passionate, organized, and proactive Reception Manager whos ready to take on a pivotal role in leading our team.