GP Receptionist / Administrator - Hook Surgery

Kingston GP Chambers are recruiting on behalf of Hook Surgery who are looking for a GP Receptionist.

The surgery have a dedicated, friendly admin/reception team and are looking for an individual to join the team who is also dedicated to provide a high-quality service to our patients.

They are ideally looking for someone who can work under pressure, ensuring attention to detail and who is at times able to multi-task.

The role will be reporting to the Office Manager and working as part of the admin team. The practice administrator receptionist will provide services to patients and members of the clinical/management team to ensure the smooth running of the back-office functions and communication to our patients.

Main duties:

• Greet all patients on arrival ensuring that they are booked in.


• Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary



• To support the clinical team with document management (workflow) and email communication.


• E-Referrals


• Managing incoming mail and distributing/scanning appropriately


Reception duties

The contracted hours of work will be 32.5 hours per week. This will consist of the following shift patterns:

• Monday 12:00 - 19.00


• Tuesday 12.00 - 19.00


• Wednesday 07.45 - 14.45


• Thursday 07.45 -14.45


• Friday 11.30 - 18.30, Greet all patients on arrival ensuring that they are booked in.


• Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary.


• Handle requests for home visits using practice policy.


• Register new patients following practice process.


• Offer new patient health check with our healthcare assistant.


• Flexibility within the reception staff rota when required to cover colleagues holiday or sick leave.


Administration Duties

• Open mail and distribute as appropriate, leaving Private & Confidential to be opened by addressee or Practice Manager.


• Print off patient summary for any home visit if required.


• Prepare and produce repeat prescriptions in line with practice policy and hand to the doctor on duty to sign and verify.


• Scan medical records, hospital reports and letters.


• Collate medical records received from Health Authority and set aside for summarising.


• Extract medical record and print any attachments from the clinical system for deducted patients, and return to the Health authority.


• Book interpreters to attend consultations when requested.


• Ensure that Temporary Service forms are completed and filed until due for submission to the Health authority.


• Recall patients as deemed necessary.


• Maintain computer database.


• Arrange transport for hospital appointments when appropriate.


• Maintain stationary supplies in reception areas.


• Ensure that correspondence is mailed out as necessary
  
  Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.


Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.

We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community. We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services.