GP Receptionist / Care Navigator LS13

Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP. Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised Informing patients of test results and following up with
instructions from clinicians. Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Be familiar with and adhere to the practice safeguarding policies, procedures
and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance. All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy. Treat all patients fairly and with respect. Provide cover across all sites as required. This is not an exhaustive list, and it is expected that this role will develop as the business grows. Please see the supporting documents section "GP Receptionist Care Navigator JD" on this page for more details.