GP Surgery Receptionist

The Willows, Chigwell, Essex

GP Surgery Receptionist

Salary not available. View on company website.

The Willows, Chigwell, Essex

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 13 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: c7110d649716493f838c11478c28bc23

Full Job Description

Join our friendly and supportive GP Surgery team as a Receptionist! You'll be the first point of contact for patients, delivering excellent customer service while managing key administrative tasks to support our clinicians and staff., 1. Patient Interaction + Greet patients and visitors warmly upon arrival. + Handle telephone and in-person inquiries professionally and efficiently. + Schedule, reschedule, and cancel patient appointments using the practice's system. + Provide information about the practice's services and procedures. 2. Administrative Duties + Maintain accurate and up-to-date patient records, ensuring confidentiality. + Process patient registrations, including verifying personal details. + Manage correspondence such as emails, letters, and referrals. + Handle repeat prescription requests in line with practice policies. + File and retrieve patient records and documents as needed. 3. Operational Support + Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling. + Assist with preparing rooms and equipment for clinics when necessary. + Record and manage patient arrivals and waiting lists. + Address patient complaints or direct them to appropriate staff for resolution. 4. Compliance and Confidentiality + Adhere to all practice policies, including confidentiality and GDPR regulations. + Ensure infection control measures are followed in the reception area.

  • Previous experience in a GP practice is essential.
  • Emis Trained
  • Professional, discreet, and capable of handling sensitive information responsibly.

    At The Willows Medical Practice, we are dedicated to delivering high-quality, compassionate care with a patient-first ethos. Our skilled team of GPs, nurses, and administrative staff work collaboratively in a supportive, friendly environment.
  • We value teamwork, innovation, and continuous learning, fostering a culture where everyone is empowered to grow and excel. Joining our practice offers opportunities for career progression, work-life balance, and competitive benefits, all within a welcoming and dynamic team. Be part of a practice committed to making a meaningful difference in our communitys health and well-being.

    Role Details:
  • Rotational shifts: Monday to Friday, 8:00 AM to 6:30 PM.
  • Positions: 1 Full-Time (37.5 hours) and 1 Part-Time (22.5 hours).
  • Become a valued part of our welcoming team and contribute to the efficient running of our practice!