Graduate Programme - London

Firmdale Hotels is renowned for our boutique hotels, each designed with unique flair and exceptional service. Our Graduate Programme is crafted to develop talented individuals into future leaders within our organisation. The Programme Our comprehensive two-year programme offers:

• Rooms Division
• Housekeeping, Concierge, Nights, Reception, Reservation
Food and Beverage
• Room Service, Kitchen, Events, Restaurant, Bar
6 months Leadership Training Overview of various Head Office departments Mentoring and monthly reviews Business projects This hands-on and Supervisory/Team Leader experience across different departments will provide you with the skills and knowledge to progress within Firmdale Hotels. Previous graduates have advanced to positions such as Front Office Managers, Restaurant Managers, Operations Managers, Deputy General Managers, General Managers and Directors.

To join our programme, you must have:
• A relevant degree and/or a minimum of 12 months related industry experience
• Enthusiasm and a willingness to develop across all areas of our business
• A genuine passion for hospitality and customer service
• Attention to detail and a commitment to excellence
• Proficiency in English, both written and spoken
• Eligibility to work in the UK
  
  Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ At Firmdale Hotels, your future could take many exciting directions. We believe in nurturing talent and providing opportunities for growth. Join us and become part of a team where your contributions are valued and your career is supported.


• Salary 30,000 per annum plus service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!