Graduate / Trainee Sales Support Specialist

As a Partner Support Specialist, you will be responsible for supporting our partners and account managers in delivering the DLL value proposition. Delivering best in class service levels, driving NPS scores and meeting tight deadlines through the accurate and timely creation and validation of all contracts. Your role will be to ensure that all transactions are processed in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Partner Support Team Lead.

Find out more here about how you can unleash your full potential at DLL

Day to day:

• Working in a team and independently to service the needs of our partners and vendors.


• Build and maintain Relationships with Vendors/Dealers/Brokers and Customers.


• Provide support to the sales team by handling all incoming contract documentation (via online applications or post) and telephone calls.


• Proactive WIP management to complete doc pack from pipeline.


• Strong attention to detail to be used for contract validation and system data entry.


• Manage your own time effectively to support workload and achieve daily targets.


• Ensure all paperwork is present and correct in line with DLL policies and liaise seamlessly with joining functions where necessary.


• Liaise with key stakeholders to resolve problems.


• Complete customer due diligence, fraud & compliance related checks prior to activation.


• Be a team-player, supporting the wider DLL business as part of our development plans.


Measures:

• Right First Time (RFT) targets to be achieved.


• Work in Progress (WIP) time management


• Inbox management


• Customer feedback


• Time to Purchase Order
  
  Have high degree of accuracy and attention to detail.


• Be able to work under pressure and meet deadlines.


• Have experience with inbound and outbound call management.


• Have a pro-active approach, with the ability to work autonomously.


• Have effective time management skills.


• Have excellent verbal and written communication skills


• Computer literacy with experience of learning new IT systems, applications and confidence using digital systems and processes


Extras:

• Experience of working in a compliant and regulated environment.


• Specific experience in equipment leasing and vendor finance.


Choose wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members


• Health - Manage mental, emotional and physical health


• Finance - Provide learning opportunities to help members achieve personal financial health


• Lifestyle - Maintain balance between work and life priorities


These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.


• 25 days paid annual leave (plus public holidays) based on a 35-hour working week.


• Short Term Incentive Plan based on DLL results and personal performance.


• Non-contributory pension scheme.


• Private Healthcare Scheme


• Two working days per year volunteering for a local charity


• Flexible hybrid working. Minimum of 10 days per month in the office to include the last four working days of the month.


• Career development opportunities: online learning, member development programs


• At DLL we stimulate your health and wellness e.g., fun, health & vitality activities organised by our True Energy team.


• Check this link to an overview of all benefits in your region.


"We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect"