Grounds & Logistics Operative

The post holder will be joining a large team within the Site Operations department and will be responsible for keeping the London Zoo grounds clean, tidy and ensuring the site presentation is of the highest standards for our visitors. The role will enable the candidate to carry out a variety of tasks as assigned by their line manager whether daily routine duties or other agreed site wide maintenance to support the departments changing priorities., Interaction with visitors by answering questions and providing directions whilst promoting professionalism and ZSL values and behaviours in customer care.
- Help keep site signage, picnic benches clean and dry off items that may become wet due to weather conditions.
- Litter picking, changing of bins and weeding/deep cleaning of areas whilst promoting high standards of hygiene and cleanliness.
- Driving utility, fleet and plant vehicles in collecting, delivering and removal of items around site and often offsite.

The post holder will need to demonstrate high level of customer care to our visitors should they have any queries and be confident in handling issues using own initiative before escalating to line management. The role includes driving a variety of fleet and plant vehicles which the candidate will need to posses a full UK or international driving license with at least one years of road experience. The post holder will be expected to work a 37.5-hour week over a 14-day period including one weekend., Demonstrate the ability to work well within a team environment and have excellent written and verbal communication skills.
- Have experience of dealing with the public and demonstrating high level customer satisfaction.
- Express a good level of fitness as the nature of the job is outdoors and involves some heavy lifting.
- Require a full driver's license as you will be operating a range of utility, fleet and plant vehicles.

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

About ZSL

We're ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we're working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include:

- Our vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance - eligible employees will be enrolled in ZSL's life assurance scheme from their first day
- Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies - we offer enhanced maternity, paternity, and adoption packages